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Frequently Asked Questions

How long does it take to receive my hood after I order it?

All of our hoods are made to order, we do not keep any in stock. For non-custom orders, our standard lead time is 34 business days. Once the hood is made, we use R&L Carriers to ship. For any custom orders, the lead time is 40 business days.

Will my insert work with your hood?

To determine if your insert will fit you must look at the interior dimensions of the hood. We use 3/4″ thick material for the construction of the hoods. To determine the interior width you would look at the size hood you are interested in and subtract 1.5″. For example, for a 48″ hood (please note total exterior width for this option is 49.5″) the interior width would be 46.5″ wide. Then you must determine the interior depth. We have three options 18″, 20.5″ or 22.5″. Make sure to purchase the option that will best accommodate your insert. You must also look at height. The apron of all of our hoods is 8-1/4″ tall. If your insert is taller than this we would recommend reaching out to us directly, so we can determine if it will work. You can also visit our vent information page.

What are your hoods made of?

Our hoods are made of cabinet-grade plywood with a maple veneer. We have some options that include a walnut band.

Do you offer custom paint matches?

We can custom match paint to your specific color for an additional fee of $850. In order to do this, we require that you mail a physical sample of the color to our facility to be matched. Please write your name or order number on the back of the sample and complete the PDF form that will be sent to you once your order is complete.

Can I get the hood without the trim installed?

Yes, please either call us directly or put a custom note in your order if you want to do this. Please note that our hoods are a two-piece construction to allow for easy installation. Because of this, we highly recommend installing the trim, as there will be a seam between where the chimney and the apron of the hood meet.

What are the total exterior dimensions of your hoods?

We use 3/4″ thick trim on our hoods. To determine total exterior width you will add 1.5″ to the size hood you are interested in. For example, for a 30″ wide hood, the total exterior width will be 31.5″.

What height hood do I need for my ceiling height?

We recommend 30″-36″ between your cook top and the bottom of the hood. Typically, if you have 8′ ceilings we would recommend a 30″ tall hood. With 9′ ceilings we recommend a 36″ tall hood, and with 10′ ceilings we recommend a 48″ tall hood.

Is the hood trimmable?

Yes, every hood is trimmable by up to 6″. You can do this yourself, or we are happy to cut it down before we ship it for an additional $125. Please note that you cannot cut the hood by more than 6″ as it will threaten the structural integrity of the hood.

What if my shipment must be replaced due to damage, error, or loss?

When a replacement is necessary, the new hood will go into production the next business day. The lead time for the replacement hood is 10 business days.

Is responsible for contractor fees for missed schedules?

We recommend allowing sufficient time between receiving your hood and scheduling your installation to ensure all products are received, damage free, and ready for installation. While we do our best to mitigate damage and shipping delays, these do happen and may have an impact on your installation schedule. We are not responsible for fees charged by your contractor for missed installation dates or trip charges.

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