Common Questions
Before you write — quick answers
How long does it take to build and ship my hood?
Our standard production time is 20 business days or less, with rush orders typically completed in 10–15 business days. Orders requiring custom paint matching take approximately 25–30 business days. Lead times begin once your order is confirmed and do not include shipping time.
What if my hood arrives damaged?
All orders are photographed before shipping. If damage occurs in transit, contact us within 5 days of delivery with photos and we'll arrange a replacement at no cost to you.
Can I get a quote before I order?
Yes. Use the contact form above or call us directly. Share your dimensions, finish, and style and we'll send a full itemised quote within one business day.
Phone:
Can I order free samples before committing?
While our samples aren't free, we offer them at an affordable price to help you find the perfect finish. We highly recommend ordering samples so you can see how different finishes look in your home's unique lighting before making your final decision.
Do you offer fully custom sizes and shapes?
Absolutely! All Hoodsly range hoods are built to our standard dimensions unless custom sizing is requested. If your project requires custom dimensions, shapes, arches, corbels, or other unique details, our team is happy to help explore your options. Additional fees may apply depending on your customization needs.
Do you install, or just supply?
We supply and ship only — we don't offer installation services. However, our hoods are designed for straightforward install by any competent carpenter or contractor. Full guides are included.
How long does it take to build and ship my hood?
Our standard production time is 20 business days or less, with rush orders typically completed in 10–15 business days. Orders requiring custom paint matching take approximately 25–30 business days. Lead times begin once your order is confirmed and do not include shipping time.
Can I order free samples before committing?
While our samples aren't free, we offer them at an affordable price to help you find the perfect finish. We highly recommend ordering samples so you can see how different finishes look in your home's unique lighting before making your final decision.
What if my hood arrives damaged?
All orders are photographed before shipping. If damage occurs in transit, contact us within 5 days of delivery with photos and we'll arrange a replacement at no cost to you.
Do you offer fully custom sizes and shapes?
Absolutely! All Hoodsly range hoods are built to our standard dimensions unless custom sizing is requested. If your project requires custom dimensions, shapes, arches, corbels, or other unique details, our team is happy to help explore your options. Additional fees may apply depending on your customization needs.
Can I get a quote before I order?
Yes. Use the contact form above or call us directly. Share your dimensions, finish, and style and we'll send a full itemised quote within one business day.
Phone:
Do you install, or just supply?
We supply and ship only — we don't offer installation services. However, our hoods are designed for straightforward install by any competent carpenter or contractor. Full guides are included.
Trade & Wholesale
Are you a designer or contractor?
Hoodsly Wholesale gives trade professionals access to exclusive pricing, saved jobs, dedicated support, and custom marketing materials — everything you need to specify and sell Hoodsly with confidence.
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Exclusive trade pricing
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Saved jobs & shareable carts
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Custom marketing materials