Order Terms & Conditions

1. Hoodsly is not a contractor. It does not perform or contract for the installation of any products it sells.

2. All sizing must be verified by the buyer. Hoodsly accepts no responsibility for in-home measurements. It is the buyer’s responsibility to verify prior to the order shipping. Buyer is responsible for shipping if there is a return need that is not related to damage. Shipping to the buyer and back to our facility.

3.IMPORTANT: We recommend the use of a professional stain and finish that is not applied in our shop. Hoodsly is not responsible for products that are stained or painted after being received. Products such as Minwax will NOT work. Hoodsly can stain the product for you, but we are not responsible for modifications made to the hood once it has left our shop. We consider pre-cat (catalyzed) lacquer based stains and paints, sprayed on by a professional the proper way to finish one of our hoods. Gemini, Mohawk, and Acroma Pro are professional brands we recommend.

4. Returns will be accepted on a case by case basis. Most items are returnable as long as it is in the same condition they were received with a 25% restocking fee plus the freight charge for the return. Please be careful with your measurements.

5. There are no returns or cancellations, on custom or made-to-order products.

6. All wood hoods, metal hoods and accessories are shipped via common carrier with standard residential curbside delivery when the weight is over 50lbs. The products will not be delivered into your home. It is the buyer’s responsibility to verify box count before signing the bill of lading. Please take a look at the pallet before you are signing for material. If the pallet looks unwrapped, tampered with or items have shifted in transit please sign bill of lading as follows: “Possible damage, subject to inspection” and please list the reason. Any visible damage or discrepancies must be noted on the bill of lading before signing. Buyer understands that they must fully open and inspect all merchandise within 5 days of delivery. Buyer agrees to notify and place claim directly with the carrier within 5 days if concealed damage is found. Hoodsly is willing to assist buyer to collect claims for loss or damage, but this willingness on our part does not make us responsible for collection of claims or replacement.

7. Hoodsly shall not be responsible for delivery delays caused by acts of God, strikes, accidents, traffic, natural catastrophes or other delays, including not answering the phone to set an appointment with the freight carrier, which are beyond the control of Hoodsly. Any claims for delays, damage, or loss in transit, will be against the carrier. Hoodsly will assist in any way possible. The most common delay we face is simply not scheduling the delivery time with the carrier. Please understand that this is an essential element of an on-time delivery.

8. Installation constitutes full and complete acceptance. No claims or returns will be honored after partial or complete installation unless there is a warranty claim for a quality issue that arises post-installation. In the rare circumstance of a veneer failure, we will assess the return claim on a case by case basis.

9. For any local pickups, it is the responsibility of the buyer to bring a vehicle large enough to accommodate the hood being picked up. It is also recommended that blankets are brought for extra cushion to ensure the safety of the hood. We will bring the hood to your car, however, we will not load it into your vehicle.

10. The customer is fully responsible for ensuring that all building/inspections codes are met. We recommend working with a professional to ensure all codes are properly met for your area.

Denver Office

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